Swedish speaking helpdesk analyst

Közzététel dátuma / Publishing date: 2022. december 19.
Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Hybrid
Nyelvismeret / Languages: Angol, Svéd
Lokáció / Location: Budapest, Pest vármegye

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

Have excellent written and verbal communication skills in Swedish and at least upper-intermediate English.
Have at least High School degree.
Are flexible, open-minded personality with a „can do” attitude.
Have desire to learn – no IT background required, training will provide the necessary technical knowledge.