Service Desk Team Leader (German Speaking)

Közzététel dátuma / Publishing date: 2022. december 16.
Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Hybrid
Nyelvismeret / Languages: Angol, Német
Lokáció / Location: Budapest, Pest vármegye

We are looking for a

SERVICE DESK TEAM LEADER (German speaking)

for our multinational IT outsourcing partner

Initiate and foster continuous improvement process (root cause/problem solving)
Prioritize, respond and maintain the compliant management process
Participate in new hire interviewing and the candidate selection process
Monitor and measure performance of the team and individuals and provide performance feedback, as required and laid down in the project guidelines
Adherence to project requirements during Business Continuity situation
Educate the team and management on project progress, performance and potential risks/issues
Ensure necessary technical and process related trainings and conducted by the SMEs in a timely manner, as appropriate
Prepare consolidated weekly/monthly reports
Quality management (prepare for audits and/or Operations Maturity standards)
Process documentation and knowledge base-maintenance

Fluency (advanced proficiency) in German + English language is a must
Motivation to acquire knowledge about various types of applications and business processes
The candidate must be eager to learn and understand complex IT infrastructure and operation procedures
Strong documentation skills
Process-oriented mindset