Service Desk Specialist – English speaking
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Hybrid
- Nyelvismeret / Languages: Angol
- Lokáció / Location: Budapest
We are looking for a
Service Desk Specialist – English speaking
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Handle end user calls and web queries in English
- Resolving IT issues of our clients, act as first point of contact for the customer
- Documentation and precise administration, logging of calls on the ticketing tool
- Act as primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing cases
Elvárások / Requirements
- have excellent written and verbal communication skills in English
- have High School degree
- have desire to learn, training will also provide the necessary technical knowledge
- are open to work in shifts
Amit partnerünk kínál / What our partner offers
- Training and continuous learning and certification opportunities
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building
- Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
- Reimbursable language courses
- Team events and Company events
- Home office min. 3 days/week, based on team agreement