German Speaking Service Desk Agent
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Hybrid
- Nyelvismeret / Languages: Angol, Német
- Lokáció / Location: Budapest, Pest vármegye
We are looking for a
GERMAN SPEAKING SERVICE DESK AGENT
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Elvárások / Requirements
- Advanced proficiency in German and English language is a must
- IT Help Desk/Customer Service experience is an advantage but not a must
- Fresh Graduates are welcomed
- Have at least High School degree
Amit partnerünk kínál / What our partner offers
- Training and continuous learning and certification opportunities
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building
- Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
- Reimbursable language courses