German speaking Technical Support Specialist (Level 2)
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Hybrid
- Nyelvismeret / Languages: Angol, Német
- Lokáció / Location: Budapest, Pest vármegye
We are looking for a
GERMAN SPEAKING TECHNICAL SUPPORT SPEACIALIST (Level 2)
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Provide exceptional second level technical support for the company’s eSignature component of the DAC
- Handles incoming support channels to troubleshoot customer inquiries
- Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
- Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
- Promotes the products and services to customers and prospective customers
Elvárások / Requirements
- A passion for technology and helping customers solve their technical problems
- Experience troubleshooting in a web-based environment
- Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
Amit partnerünk kínál / What our partner offers
- Training and continuous learning and certification opportunities
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building
- Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
- Reimbursable language courses
- Team events and Company events
- Home office min. 2-3 days/week, based on team agreement