French Speaking Service Desk Agent
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Full remote, Hybrid
- Nyelvismeret / Languages: Angol, Francia
- Lokáció / Location: Budapest, Pest vármegye
We are looking for a
FRENCH SPEAKING SERVICE DESK AGENT
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Elvárások / Requirements
- Advanced or native in French language and you have upper-intermediate English language skills
- Experience gained in IT Help Desk/customer support role
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
Amit partnerünk kínál / What our partner offers
- Annual bonus system
- Cafeteria package
- Language course reimbursement
- Free medical services
- All You can Move Sportpass
- Home office option
- Online trainings