French Speaking Service Desk Agent

Közzététel dátuma / Publishing date: 2022. december 22.
Szakterület/Iparág / Industry: Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Full remote, Hybrid
Nyelvismeret / Languages: Angol, Francia
Lokáció / Location: Budapest, Pest vármegye

Megosztás / Share:

Feladatok / Responsibilities

Resolving IT issues of our clients, act as first point of contact for the customer
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level

Elvárások / Requirements

Advanced or native in French language and you have upper-intermediate English language skills
Experience gained in IT Help Desk/customer support role
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude

Amit partnerünk kínál / What our partner offers

Annual bonus system
Cafeteria package
Language course reimbursement
Free medical services
All You can Move Sportpass
Home office option
Online trainings

Jelentkezés az állásra / Apply for the job