French speaking Customer Service Specialist
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Full remote
- Nyelvismeret / Languages: Francia
- Lokáció / Location: Budapest
We are looking for a
FRENCH SPEAKING CUSTOMER SERVICE SPECIALIST
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Provide exceptional support for our applications and associated services
- Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
- Meet and exceed service level goals
- Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
- Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
Elvárások / Requirements
- have excellent written and verbal communications skills in French
- have good planning and organizational skills
- have High school degree
- have experience in working with customers or in an international environment
- are ready to learn new applications and solutions and has quick learning ability
Amit partnerünk kínál / What our partner offers
- Opportunity to be part of a rapidly expanding organization.
- Easy to access location and modern office building.
- Competitive salary and cafeteria benefits; sport allowance, medical benefits
- Reimbursable language courses
- Team events, Company events
- Fruit Day Tuesday