Dutch Speaking Business Support

Feladatok / Responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

Elvárások / Requirements

  • Advanced or native in Dutch language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role (we provide you 4-weeks foundation IT training as part of the Onboarding process)
  • You have willing-to-learn attitude & customer-focus mindset

Amit partnerünk kínál / What our partner offers

  • Training and continuous learning and certification opportunities
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building
  • Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
  • Reimbursable language courses
  • Team events and Company events
  • Home office

Jelentkezés az állásra / Apply for the job

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