Dutch Service Desk Agent
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Hybrid
- Nyelvismeret / Languages: Angol, Holland
- Lokáció / Location: Budapest, Pest vármegye
For our multinational IT outsourcing partner we are looking for a
Dutch speaking Service Desk Agent
Feladatok / Responsibilities
- Address and troubleshoot IT-related issues for clients, serving as the initial point of contact (Level 1 IT support).
- Manage user inquiries via various channels, including phone, email, and support tools.
- Ensure accurate and thorough documentation of all issues and maintain records in the ticketing system.
- Escalate unresolved issues to the appropriate Level 2 teams for further assistance.
- Keep users updated on the status of their requests and ensure timely resolution.
- Focus on maintaining and enhancing the overall customer satisfaction throughout the support process.
Elvárások / Requirements
- Advanced or native Dutch language skills,
- Confident English language skills,
- Good communication skills – both written and spoken,
- IT background is not necessary, training is provided.
Amit partnerünk kínál / What our partner offers
- Competitive salary package,
- Annual bonus system,
- Cafeteria package,
- Language course reimbursement,
- Free medical services,
- All You can Move Sportpass,
- High percentage of Home office option,
- Online trainings.