Client Support Specialist – Polish Speaking

Feladatok / Responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

Elvárások / Requirements

  • Advanced POLISH language and upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts

Amit partnerünk kínál / What our partner offers

  • Competitive salary package
  • Annual bonus system
  • Cafeteria package
  • Language course reimbursement
  • Free medical services

Jelentkezés az állásra / Apply for the job

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