Portuguese Speaking Service Desk Agent

Közzététel dátuma / Publishing date: 2024. március 1.
Szakterület/Iparág / Industry: IT /üzemeltetés, Telekommunikáció, Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Hybrid
Nyelvismeret / Languages: Angol, Portugál
Lokáció / Location: Budapest

Megosztás / Share:

Feladatok / Responsibilities

Resolving IT issues of our clients, act as first point of contact for the customer
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Elvárások / Requirements

Advanced or native in Portuguese language and you have upper-intermediate English language skills
Experienced in IT Help Desk or Customer Service
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
Open for working in shifts

Amit partnerünk kínál / What our partner offers

Competitive salary and Cafeteria benefits
Annual bonus system
Language course reimbursement
Free medical services
All You can Move Sportpass
Accident/risk insurance
Family friendly company
Relocation package available

Jelentkezés az állásra / Apply for the job