Client Support Specialist – Polish Speaking
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Nyelvismeret / Languages: Angol, Lengyel
- Lokáció / Location: Budapest
We are looking for a
POLISH SPEAKING CLIENT SUPPORT SPECIALIST
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Elvárások / Requirements
- Advanced POLISH language and upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in shifts
Amit partnerünk kínál / What our partner offers
- Competitive salary package
- Annual bonus system
- Cafeteria package
- Language course reimbursement
- Free medical services