CUSTOMER SERVICE TEAM LEADER (German Speaking)

Közzététel dátuma / Publishing date: 2024. május 27.
Szakterület/Iparág / Industry: Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Hybrid
Nyelvismeret / Languages: Angol, Német
Lokáció / Location: Budapest

Manage a team with sophisticated process management and business interactions
Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organization
Identify training opportunities focused on building long term capability in the teams
Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of Order to Cash services
Proactively identify areas of process and quality improvement and raise those to the relevant stakeholders and process owners
Develop and maintain strong working relationships with key partners within the organisation, customers and external service providers to ensure related issues are dealt with in a timely and effective manner

Proficiency in English and German language
3 years previous experience as a team lead in a customer services environment
Strong people leadership skills and proven experience in mentoring and leading a team
Strong time management and organisation skills, able to prioritise and handle urgent issues and customer concerns