CUSTOMER SERVICE TEAM LEADER (German Speaking)
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Hybrid
- Nyelvismeret / Languages: Angol, Német
- Lokáció / Location: Budapest
We are looking for a
CUSTOMER SERVICE TEAM LEADER (German Speaking)
for our global energy business partner
Feladatok / Responsibilities
- Manage a team with sophisticated process management and business interactions
- Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organization
- Identify training opportunities focused on building long term capability in the teams
- Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of Order to Cash services
- Proactively identify areas of process and quality improvement and raise those to the relevant stakeholders and process owners
- Develop and maintain strong working relationships with key partners within the organisation, customers and external service providers to ensure related issues are dealt with in a timely and effective manner
Elvárások / Requirements
- Proficiency in English and German language
- 3 years previous experience as a team lead in a customer services environment
- Strong people leadership skills and proven experience in mentoring and leading a team
- Strong time management and organisation skills, able to prioritise and handle urgent issues and customer concerns
Amit partnerünk kínál / What our partner offers
- Different bonus opportunities, wide range of cafeteria elements;
- Life & health insurance, medical care package;
- Home office;
- Wide range of learning options;
- Family friendly workplace;
- Employees’ wellbeing programs;
- Recreational opportunities within the office