Portuguese Speaking Service Desk Agent
- Közzététel dátuma / Publishing date:
- Szakterület/Iparág / Industry: IT /üzemeltetés, Telekommunikáció, Ügyféltámogatás
- Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
- Munkavégzés típusa / Type of employment: Hybrid
- Nyelvismeret / Languages: Angol, Portugál
- Lokáció / Location: Budapest
We are looking for a
PORTUGUESE SPEAKING SERVICE DESK AGENT
for our multinational IT outsourcing partner
Feladatok / Responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Elvárások / Requirements
- Advanced or native in Portuguese language and you have upper-intermediate English language skills
- Experienced in IT Help Desk or Customer Service
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- Open for working in shifts
Amit partnerünk kínál / What our partner offers
- Competitive salary and Cafeteria benefits
- Annual bonus system
- Language course reimbursement
- Free medical services
- All You can Move Sportpass
- Accident/risk insurance
- Family friendly company
- Relocation package available