French speaking Customer Service Specialist

Közzététel dátuma / Publishing date: 2023. május 30.
Szakterület/Iparág / Industry: Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Full remote
Nyelvismeret / Languages: Francia
Lokáció / Location: Budapest

Provide exceptional support for our applications and associated services
Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
Meet and exceed service level goals
Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

have excellent written and verbal communications skills in French
have good planning and organizational skills
have High school degree
have experience in working with customers or in an international environment
are ready to learn new applications and solutions and has quick learning ability