German Speaking Service Desk Agent

Közzététel dátuma / Publishing date: 2022. december 21.
Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Hybrid
Nyelvismeret / Languages: Angol, Német
Lokáció / Location: Budapest, Pest vármegye

Megosztás / Share:

Feladatok / Responsibilities

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Elvárások / Requirements

Advanced proficiency in German and English language is a must
IT Help Desk/Customer Service experience is an advantage but not a must
Fresh Graduates are welcomed
Have at least High School degree

Amit partnerünk kínál / What our partner offers

Training and continuous learning and certification opportunities
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building
Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
Reimbursable language courses

Jelentkezés az állásra / Apply for the job