German speaking Technical Support Specialist (Level 2)

Közzététel dátuma / Publishing date: 2022. december 21.
Szakterület/Iparág / Industry: IT /üzemeltetés, Ügyféltámogatás
Foglalkoztatás jellege / Type of contract: Alkalmazotti jogviszony, Teljes munkaidő
Munkavégzés típusa / Type of employment: Hybrid
Nyelvismeret / Languages: Angol, Német
Lokáció / Location: Budapest, Pest vármegye

Provide exceptional second level technical support for the company’s eSignature component of the DAC
Handles incoming support channels to troubleshoot customer inquiries
Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
Promotes the products and services to customers and prospective customers

A passion for technology and helping customers solve their technical problems
Experience troubleshooting in a web-based environment
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence

Training and continuous learning and certification opportunities
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building
Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
Reimbursable language courses
Team events and Company events
Home office min. 2-3 days/week, based on team agreement